An AI customer engagement platform that actually sounds like you
Most engagement tools send. Dialog Center converses. Every message is grounded in your brand's identity, persona and OCEAN tone — and every reply comes back to a shared inbox where AI drafts the next answer for you.
Everything a two-way dialog needs
Every conversation — email, SMS and Telegram — lands in one inbox. Replies thread automatically, so a campaign becomes a dialog instead of a broadcast.
Incoming messages get an instant draft reply grounded in your brand's persona, OCEAN tone and visual identity — pulled live from the Brand Engine hub. Review and send, or let it answer automatically within your dialog policy.
Build audiences from contact facts, lifecycle stage and engagement. Preview exactly who matches before you send — no stale exports, no guesswork.
Welcome, win-back and reply-nudge sequences run on their own and exit the moment a customer answers, so automation never talks over a human conversation.
Sync your Google Merchant Center or Meta Catalog feed and drop real products into templates. Prices and images refresh at send time; every click is tracked.
Send from your own domain with suppression handling, consent gates and quiet hours. Opens, clicks, bounces and complaints feed straight back into each thread.
How it works
01
Your brand leads
Dialog Center reads your Brand DNA — palette, logos, persona and tone of voice — from the Brand Engine hub. Nothing to recreate, nothing to drift.
02
Conversations, not blasts
Pick an audience, choose a template, and send. Every message carries threading headers and tracked links, so the reply and the click find their way home.
03
The dialog continues
Replies thread into the inbox, the AI responder drafts the next answer in your voice, and engagement reshapes your segments for the next send.
Lead a dialog, not a broadcast
Dialog Center is available to brands on the Brand Engine hub. Sign in, pick your brand, and your identity, persona and palette are already waiting.
Sign in on the hub